Contact Person : Morgan Zhao
Phone Number : +86 18122345571
WhatsApp : +8618122345571
August 31, 2023
Multifunctional self-service terminals in hotel terminals have the following advantages:
Improved efficiency: Passengers can complete check-in procedures, check flight information, check baggage, book meals and other services through self-service terminals. They no longer need to queue up for manual service, which greatly improves service efficiency.
Reduce costs: Self-service terminals can replace manual labor, which can reduce the need for manual service resources in certain scenarios, while reducing the operating costs of relevant departments in the hotel terminal.
Improve service quality: Traditional manual services may experience unstable service quality due to staff fatigue, lack of experience, etc. The simple and standardized operation of self-service terminals can reduce the risk of service quality fluctuations and improve service quality.
Improve customer experience: Self-service is an emerging service method that can meet the more free and flexible needs of some customers and provide a more comfortable and convenient service experience. For some passengers with special needs, such as language communication difficulties, self-service terminals also provide a more convenient service method.
In short, multi-functional self-service terminals in hotel terminals can not only improve efficiency and reduce costs, but also improve service quality and customer experience. They are one of the future development directions of hotel terminals.