Contact Person : Morgan Zhao
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June 16, 2023
With the development of science and technology and the improvement of people's requirements for efficiency and cost saving, more and more enterprises have begun to pay attention to the application of self-service machines. In the hotel industry, the emergence of self-service kiosks not only makes hotel services smarter and faster, but also reduces the operating costs of hotels, and is favored by consumers and hotel owners.
Self-service kiosks usually include cameras, QR code scanners, receipt printers and other equipment. Let’s take hotel self-service kiosks as an example to introduce their advantages:
Improve efficiency: The front desk service of traditional hotels requires manual operation, and there is often waiting in line, while the self-service kiosk adopts a fully automated method without waiting for manual operation, which saves time and improves efficiency, especially during the peak tourist season Wait for peak passenger flow.
Cost reduction: Self-service kiosks can replace part of the labor and greatly reduce labor costs, especially for some foreign guests who visit the hotel. Due to language barriers and other reasons, they need manual services such as translation. Using self-service kiosks can save these additional costs.
Convenient and fast: the self-service kiosk provides 24-hour uninterrupted service, allowing customers to operate anytime and anywhere without considering the service time and whether the personnel are in place. At the same time, the operation of the self-service kiosk is relatively simple, just scan the QR code and select the language. Various services can be completed.
Improve customer satisfaction: Due to the convenience and intelligence of the self-service kiosk, it can greatly improve the customer satisfaction of the hotel. Self-service kiosks are an indispensable tool for hotels looking to improve service quality and interaction with customers.
Generally speaking, the emergence of hotel self-service kiosks not only greatly improves the customer experience, but also reduces hotel operating costs, improves efficiency and customer satisfaction, and is an essential innovation in the hotel industry.