Contact Person : Morgan Zhao
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July 15, 2023
Self check-in and check-out kiosks have many advantages as a smart tool for hotel business. Here are some key advantages:
Convenient and fast: Self-service check-in and check-out terminals can enable guests to check-in and check-out at any time without being restricted by time and place. Guests do not need to wait for the front desk to go through formalities, which can save valuable time and improve efficiency.
Reduce personnel contact: The traditional check-in and check-out process requires cumbersome communication and operations with front desk staff, while self-service terminals can greatly reduce personnel contact and reduce the risk of infection, especially during the epidemic.
Self-service operation: Self-service terminals are usually equipped with easy-to-operate touch screens or other interactive interfaces, providing guests with a simple and intuitive operation process. Guests can complete identity verification, fill in check-in information, select room type, pay deposit and other steps by themselves without the help of staff.
High data accuracy: Through the real-time connection with the hotel management system, the self-service terminal can accurately obtain guest information and synchronize it to the background system in time, avoiding data errors or omissions caused by manual operations.
Strong payment security: The payment function of the self-service terminal usually adopts encryption technology, and the payment information of the guests can be effectively protected and does not need to be disclosed to other personnel. This increases payment security and trust for guests.
Provide multiple language choices: In order to facilitate the use of international guests, self-service terminals usually support multiple languages, allowing guests to choose their own familiar language for operation, which improves the user experience.
Reduce hotel operating costs: Self-service check-in and check-out terminals can reduce the number and workload of front desk staff, thereby reducing hotel operating costs. In addition, self-service terminals can also improve service efficiency and save human resources.
All in all, the self-service check-in and check-out terminals provide guests with more flexible, efficient and secure services by providing advantages such as convenience and speed, reduced personnel contact, self-service operation, high data accuracy, strong payment security, and multiple language options. Hotel check-in and check-out experience, but also for the hotel to reduce operating costs, improve service quality and efficiency.