Contact Person : Morgan Zhao
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July 5, 2023
Self-service queuing and call terminals are a technical solution that provides convenient services in various scenarios. Their purpose is to optimize queue waiting times, improve service efficiency, and provide a better user experience.
The self-service queuing system enables users to choose and obtain a queuing number independently by introducing intelligent terminal equipment, such as self-service number machines or mobile phone applications. Users can get the number by touching the screen, scanning the QR code or entering relevant information. This method eliminates the traditional manual queuing process, greatly reduces the demand for human resources, and reduces the waiting time in queuing. At the same time, the self-service queuing system can also provide real-time queuing information, allowing users to know their waiting time and adjust their itinerary as needed.
The call terminal is an important part of the self-service queuing system. Generally speaking, when a user obtains a queuing number, the system will store their information in the background database. The calling terminal can remind the user that their number has been called through sound, display screen or other methods, and they can go to the corresponding window to handle business. This approach not only avoids long waits and confusion, but also ensures that each user can be accepted in turn in their own order.
Self-service queuing and call terminal systems are widely used in various scenarios, including banks, hospitals, government agencies, airports, railway stations, etc. By introducing this technical solution, service efficiency can be improved, human resources can be saved, and users can be provided with a better experience. At the same time, the self-service queuing system can also collect various data, such as service time, service quality, etc., which will help organizations conduct data analysis and service improvement.
All in all, self-service queuing and call terminal is a modern service solution, which utilizes intelligent terminal equipment and background management system to help users optimize queuing time, improve service efficiency, and enhance user experience.